Integrations
Connect and manage third-party tools.
By Cairo1 author13 articles
- What exactly does writeback change in OpenDental?Every area writeback touches, in the order it writes them, and the OpenDental screen where each one lands.
- Why isn't the amount used showing as a benefit row?Insurance used and deductible met are written as an insurance adjustment on the patient, not as a row in the plan's benefits list.
- Will writeback overwrite benefits my team entered by hand?Yes for benefit rows — they're cleared and replaced, plan-wide. What is preserved: your notes, insurance history, substitution rules, and everything when coverage isn't active.
- What does writeback do in EagleSoft?On EagleSoft writeback fills in coverage percentages only — nothing else. What you'll see, what you'll still enter by hand, and how to check it worked.
- Does writeback work with Dentrix?No — there is no writeback into Dentrix. What still works, and how to get through manual entry faster.
- When does writeback run? Do I have to start it?It runs automatically the moment a full breakdown completes. Basics never trigger it. What has to be true for it to run, and when a rerun is available.
- How do I check that writeback actually worked?Find the writeback badge on your breakdowns list or the breakdown itself, read the per-area detail panel, and what each status means.
- Can I stop writeback from touching certain procedure codes?Yes — exclude codes one at a time in the Form Builder. How to do it, what excluding does and doesn't change, and why the control may not be visible.
- What a basic breakdown puts in your practice softwareA basic updates the eligibility line on the appointment note only. It captures the annual maximum, used and remaining — but those stay in the breakdown and are not pushed…
- OpenDental Integration 101How to connect OpenDental to Stratus, what syncs and how often, the six fields that must be filled in or patients get skipped, and how writeback works.
- Uploading patients without a PMS integrationHow to bring patients into Stratus with a CSV file: required columns, the mapping step, the Excel policy-number trap, and what to do with failed rows.
- EagleSoft Integration 101How to connect EagleSoft to Stratus, what syncs, what EagleSoft does not send over, and the limits of writeback on EagleSoft.
- Writing verified benefits back into your practice softwareHow writeback puts verified benefits into OpenDental and EagleSoft automatically, exactly what it writes, what it overwrites, and how to turn it on.