Troubleshooting
Solutions to common problems.
By Cairo1 author6 articles
- Why your network status may look wrong, and how to correct itThe difference between the network badge and the benefits tabs, the four usual causes of a wrong status, and how to fix both this breakdown and the next one.
- Why is my verification showing Action Required?What Action Required means, the most common causes, and how to fix each one.
- Verification statuses explainedWhat Completed, Action Required, Failed, Unavailable, Queued and Cancelled each mean — and which ones are refunded.
- When patients or appointments aren't showing upCheck your sync, check your filters, then run the checklist of reasons automatic verification quietly skips a patient — and what to send us if it still doesn't add up.
- Something's broken — is Stratus down?Two checks worth doing first, then how to report it and what to include so we can find it fast.
- The insurance says active but Stratus says inactiveWhy an electronic check and the insurance company's own website can disagree, what "inactive" does and doesn't mean, and exactly what to send us so we can fix the cause.